TRICOAST EDUCATION Inc. (referred to as “TRICOAST EDUCATION”, “TCE”, “we”, “our”, “us”), respects the privacy and security of all information we collect from you. We aim to be as rigorous and transparent as possible in protecting all Personal Information collected, used, and shared during the provision of our services or the purchase and use of our products.

 

We provide educators with unique and validated resources and training that help them identify students who need additional support other than learning the language of instruction. The Personal Information we collect serves that purpose, and only in accordance with this Privacy Policy.

 

BY USING THIS SITE OR OUR SERVICES, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE THIS SITE OR ANY TRICOAST EDUCATION SERVICES.

 

Scope

The purpose of this Privacy Policy is to outline our processes and practices regarding the collection, use and disclosure of Personal Information and to confirm our compliance with applicable privacy legislation.

 

TRICOAST EDUCATION has developed and manages the distribution, implementation, and support of the Curriculum-Based Dynamic Assessment (CBDA), resources supporting its administration and ensuing pedagogical interventions, and the CBDA certification program (collectively, the “Services”). As part of our core business, and to provide our Services, we collect, and store Personal Information defined below.

 

Definitions

A ‘Client’ refers to an individual, an individual school, or school jurisdiction that has purchased or is registered to use our Services.

 

A “Certified teacher” refers to individuals who have successfully completed the CBDA training session(s) and to whom TCE issues a certificate number allowing them to access the TCE online platform.

 

“Students” refers to all students assessed using the CBDA.

 

“Personal Information” means information that, alone or in combination with other information, may be used to identify a specific individual.

 

Collection and Use of Personal Information

We collect and use Personal information relating to our Clients, Certified teachers, and Students as outlined below.

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a) Clients

Use of our Services requires Clients to provide some Personal Information to access our Services. Specifically, we collect first and last name; work email address; work mailing address; and work telephone number. Our Services are supported via our website and platform from which we receive communications from Clients. We may retain those communications to process and respond to requests or to improve our Services.

 

We use Client Personal Information to communicate with our Clients.

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b) Certified teachers

Use of our Services requires Certified teachers to provide some Personal Information to access our Services. Specifically, we collect first and last name; work email address; choice of language. Our Services are supported via our website and platform from which we receive communications from Certified teachers. We may retain those communications to process and respond to requests or to improve our Services.

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We use Certified teacher Personal Information to communicate with our Certified teachers.

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c) Students

All Personal Information from students of all ages are entered in TCE’s secure online platform by Certified teachers. It is our Customer’s responsibility to obtain any necessary parental consent or provide any required disclosures to parents or guardians.

 

We require Certified teachers to provide some Personal Information about students. Specifically, we collect first and last name; date of birth; gender; country of origin; first language; second language; other language (optional); grade; assessment language, assessment results, and audio recordings of student stories as part of the assessment.

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Student personal information is used to measure narrative skill development, student responsivity to teaching, skill transfer, and the probability that they have one or more learning difficulties and are at-risk regarding the development of their full academic potential. We may also use student personal information to improve the quality of our Services.

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Student personal information is combined with Certified teacher observations, comments, and pedagogical suggestions into personalized student reports that are made available to Certified teachers and Customers. This information can be used to help educators, specialists (e.g., speech language pathologists, child psychologists, pediatricians), and parents or guardians identify students who require additional support, or improve and individualize instruction.

 

TWIPLA

The Website Intelligence Platform (TWIPLA) is a simple website analytics service that measures traffic on our website and collects general information from our website visitors. Statistics are created to improve the experience of our website visitors. Cookies are never used for this purpose.

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As a website operator using TWIPLA to conduct reach measurement, depending on the level of data protection we have activated, we may process information about the device you are using and its characteristics, information about technical characteristics of the website visit, the number of page visits and statistically relevant behavior of our website visitors. The technology does not use the collected data to identify individual visitors or to match the data with additional information about an individual user.

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Depending on the location from which you access our website, TWIPLA may not collect any information about the device you are using due to our technical settings.

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Cookies

We use cookies to help you navigate our website efficiently. Disabling cookies may affect the functionality of our website. For more information about cookies in general, click here. Our website was created using Wix.com. For more information about the cookies used by Wix, click here.

 

Disclosure of Personal Information

We do not sell, rent, or share any Personal Information with any 3rd party agencies. We will only disclose Personal Information when required or authorized by applicable law, if ordered to do so by a court or enforcement authority as appropriate, or to ensure compliance with our legal obligations. Any Personal Information that we store is only retained as long as necessary to fulfill the purpose for which it was collected.

 

Storage and Protection of Information

AWS

TRICOAST EDUCATION takes online security very seriously. We ensure each certified teacher has a unique login ID comprised of a unique username (email address) password combination to access our platform via secure HTTPS. We utilize Transport Layer Security (TLS) for our secure communication protocol which provides end-to-end security of data sent between applications over the Internet, including emails, web browsing sessions, and file transfers.

 

Our platform utilizes AWS for infrastructure as a service (laaS). AWS is responsible for the underlying infrastructure that supports the cloud. They are also responsible for protecting the global infrastructure that runs all the services offered in the AWS cloud. This infrastructure is comprised of the hardware, software, networking, and facilities that run AWS services. This enables TRICOAST EDUCATION to leverage the AWS power to be highly available, to increase our reliability, and to offer increased flexibility that allows scaling up for surges in traffic. We also benefit from AWS data centers and a network architected to protect information, identities, applications, and devices. All data flowing across the AWS network is automatically encrypted at the physical layer before leaving their secured facilities.

 

Amazon Simple Storage Service (Amazon S3), provides TRICOAST EDUCATION with secure, durable, highly-scalable cloud storage which is designed to deliver 99.9% durability. Redundant databases reside in a private subnet that is only accessible via our application. We leverage Amazon’s AWS security features to further “lock down” access to these systems. Network infrastructure is protected from malicious traffic by AWS firewalls. For more information regarding Amazon’s extensive security controls, see Overview of AWS Security Practices.

 

AWS provides TRICOAST Education with servers located in Canada ensuring Canadian data collected in Canada are always stored in Canada. AWS data centers are subject to numerous international and jurisdiction-specific security related standards, audits, and certifications. A list of these compliance programs can be found on the AWS web site here. For security reasons and as part of AWS policy, AWS does not provide the physical addresses of the data centers.

 

WIX

The TRICOAST Education web site is developed on and hosted by WIX. WIX outlines their various security measures in a white paper that can be accessed here.

 

Although we endeavor to follow industry best practices regarding the storage, transmission and security of information, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your Personal Information, we cannot guarantee its absolute security. In the unlikely event of a data breach, we will ensure we take steps to comply with all applicable laws.

 

Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your Personal Information held by us.

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Retention of personal Information

We retain Personal Information for as long as necessary to provide the services requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Personal Information that is no longer required to fulfill the identified purpose will be de-identified or destroyed.

 

Accessing and Correcting Personal Information

It is important that the Personal Information we hold is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information we hold about you.

 

Upon written request, we will advise you of the Personal Information we hold about you (or if you are a parent or guardian, about your child), and the purpose for which we hold this information. Once a request is received, we will endeavor to make this information available within 30 days.

 

Upon written request, we will amend, correct, delete, or cease to process your Personal Information. Once a request is received, we will endeavor to modify this information within 30 days. We may ask you to provide additional information to prove your identity before we process your request.

To make a written request concerning your Personal Information, please contact us.

 

Changes to our Privacy Policy

We may make changes to this Privacy Policy from time to time. The date our Privacy Policy was last updated is at the top of the page. Any changes to our Privacy Policy will be posted on our website.

 

You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

 

Questions?

If you have any questions about this policy, your personal information, or any other privacy matter, please contact us.